Information We Collect
A. Information You Provide to Us
Vendor Profile Information. When you join the Ice Cream Please vendor community, you can create a Ice Cream Please vendor profile to share information about yourself, show your customers what your company looks like, and send a message to customers. For vendors, filling out a vendor profile is required. Your company/personal name, profile photos, email address, and message helps show the community who you are and allows for schedule visit requests to be emailed to you.
Communications. If you contact us directly, we may receive additional information about you. For example, when you contact our Customer Support Team, we will receive your name, email address, phone number, the contents of a message or attachments that you may send to us, and other information you choose to provide.
B. Information We Collect When You Use the Ice Cream Please Services
Location Information. Ice Cream Please is all about connecting vendors and customers. To do this, we need to know where you are. When you open Ice Cream Please on your mobile device, we receive your location. We may also collect the precise location of your device when the app is running in the foreground or background.
Your location information is necessary for things like matching customers with nearby vendors, alerting customers and vendors when they are near each other Also, if the need ever arises, our team may use and share location information to help protect the safety of Ice Cream Please customers or a member of the public. In addition to the reasons described above, customer and vendors’ location information and distance travelled is necessary to improve connectivity and experience for both parties over time. If you give us permission through your device settings or Ice Cream Please app, we may collect your location while the app is off to alert you when requests are made or when vendors and customers are close to each other.
Usage Information. To help us understand how you use the Ice Cream Please Services and to help us improve it, we automatically receive information about your interactions with the Ice Cream Please Services, like the pages or other content you view, your actions within the Ice Cream Please app, and the dates and times of your visits.
User Feedback. At Ice Cream Please, we want to make sure Customers and vendors are always getting something valuable from the app. customers and vendors may rate the app and services and review each other at the end of each connection. We receive information about ratings and reviews and use these to improve our sevices.
How We Use the Information We Collect
We use the information we collect from all Customers to:
Connect customers with vendors;
Provide, improve, expand, and promote the Ice Cream Please Services;
Analyze how the Ice Cream Please community uses the Ice Cream Please Services;
Communicate with you, either directly or through one of our partners, including for marketing and promotional purposes;
Personalize the Ice Cream Please experience for you and your friends and contacts;
Send you text messages and push notifications;
Provide you with customer support;
Find and prevent fraud; and
Respond to trust and safety issues that may arise
Additionally, we use the information we collect from vendors for the following purposes related to use of the Ice Cream Please Services:
Sending emails and text messages to vendors;
Determining a vendor’s eligibility to sell through Ice Cream Please;
Notifying vendors about ice cream demand and service updates; and
How We Share the Information We Collect
A. Sharing Between Customers
Sharing between customers and vendors. Customers are able to see basic information about vendors, such as names, photo, messages, and any information they have added to their Profiles. Customers see a vendor’s vehicle information and real-time location when the map icon is tapped.
Although we help customers and vendors communicate with one another to arrange a ice cream delivery, we do not share your actual phone number or other contact information with other Customers.
B. Sharing Between Ice Cream Please and Third Parties
API and Integration Partners. If you connect to the Ice Cream Please Services through an integration with a third party service, we may share information about your use of the Ice Cream Please Services with that third party. We may share your information with our third party partners in order to receive additional information about you.
Service Providers. We work with third party service providers to perform services on our behalf, and we may share your information with such service providers to help us provide the Ice Cream Please Services, including all of the things described in Section 3 above.
Other Sharing. We may share your information with third parties in the following cases:
While negotiating or in relation to a change of corporate control such as a restructuring, merger or sale of our assets;
If a government authority requests information and we think disclosure is required or appropriate in order to comply with laws, regulations, or a legal process;
With law enforcement officials, government authorities, or third parties if we think doing so is necessary to protect the rights, property, or safety of the Ice Cream Please community, Ice Cream Please, or the public;
To provide information about the use of the Ice Cream Please Services to potential business partners in aggregated or de-identified form that can’t reasonably be used to identify you; and
Whenever you consent to the sharing.
Push Notifications. You can opt out of receiving push notifications through your device settings. Please note that opting out of receiving push notifications may impact your use of the Ice Cream Please Services (such as receiving a notification that your vendor has arrived).
Profile Information. Customers will always be able to see vendors’ names, profile photos, and messages. Customers do not create a profile and therefore do not share profile information with anyone.
Location Information. While you can prevent your device from sharing location information at any time through your Device’s operating system settings, customer and vendor location is core to the Ice Cream Please Services and without it we can’t provide our services to you.
Data Security. We are committed to protecting the data of the Ice Cream Please community. Even though we take reasonable precautions to protect your data, no security measures can be 100% secure, and we cannot guarantee the security of your data.
Children’s Privacy. Ice Cream Please is not specifically directed to children, and we don’t knowingly collect personal information from children under 13. If we find out that a child under 13 has given us personal information, we will take steps to delete that information. If you believe that a child under the age of 13 has given us personal information, please contact us through customer support.